📜 5Star Wireless – Store Policy

📅 Last Updated: May 13, 2026

By purchasing from 5Star Wireless, you agree to the following Store Policy, Terms of Service, Refund Policy, Shipping Policy, and any applicable leasing or financing agreements.

📦 Special Orders & Custom Orders

Special-order items, custom-order products, personalized merchandise, and certain limited-availability products may not be eligible for cancellation, return, or exchange once processing or fulfillment begins.

🔁 Returns & Exchanges

Malfunctioning devices may be returned within 14 days for store credit or exchange. Buyer’s remorse returns are accepted within 48 hours in accordance with our Refund Policy.

🚫 Certified Refurbished / Pre-Owned devices are not eligible for return.

🚫 No refunds are provided for prepaid plans, SIM cards, airtime, AS-IS devices, installation fees, or activated wireless services.

📌 Once an order has shipped, been fulfilled, or been released from verification hold, it becomes subject to our Refund Policy and cancellation is no longer guaranteed.

For complete refund instructions, visit our Refund Policy.

Refund Policy: https://5star-wireless.com/policies/refund-policy

🔄 Upgrade & Exchange Options

In certain cases, and at the sole discretion of 5Star Wireless, customers may be eligible to upgrade or downgrade their device within 14 days of purchase.

• Approved exchanges will be processed as store credit issued via gift card
• Store credit may be applied toward another device of equal or greater value
• If downgrading, any remaining balance will be issued as store credit (gift card)
• Eligibility is based on device condition, account standing, verification status, and fraud screening review

Upgrade or downgrade options are not guaranteed and do not constitute a right to return or refund.

See our full Refund Policy for complete eligibility requirements and conditions.

💳 Refund Methods & Timelines

Refunds are issued to the original payment method within 9–14 business days.

📌 Cash refunds are typically issued by company check.

📌 If an eligible cash purchase is returned and approved on the same business day prior to store closing, a cash refund may be issued at the discretion of 5Star Wireless.

📌 CashApp or Zelle refunds may be used if available and approved.

📌 Refund timelines may vary depending on bank processing times, carrier disputes, fraud reviews, financing providers, or payment processor delays.

For complete refund instructions, visit our Refund Policy.

Refund Policy: https://5star-wireless.com/policies/refund-policy

🚚 Shipping & Pickup

• Standard shipping starts at $19.95
• Orders over $399.99 may qualify for free shipping when applicable
• Most orders ship within 1–3 business days
• In rare instances, processing and fulfillment may take up to 7 business days due to verification, inventory transfer, holidays, fraud screening, or high-volume periods

📌 Most orders shipped by 5Star Wireless require signature confirmation upon delivery for fraud prevention and package security purposes.

📌 Tracking numbers may take 24–72 hours to update after label creation depending on carrier processing.

📌 Customers are responsible for providing a secure and accurate delivery location.

📌 Certain merchandise, including smartphones, tablets, smartwatches, and laptops, may include temporary security tag technology or device protection systems.

📌 Orders using BNPL or lease-to-own providers may require additional verification before shipment approval.

🏪 Local pickup is available at: 3539 Apalachee Parkway Suite 7
Tallahassee, FL 32311

Please visit our Shipping Policy for more information:

https://5star-wireless.com/policies/shipping-policy

🔋 Battery Health & Pre-Owned Devices

Battery health and battery lifespan on Certified Pre-Owned or refurbished devices may vary depending on age, model, usage history, and manufacturer standards.

📌 Battery performance naturally degrades over time and is not guaranteed to match original factory capacity unless explicitly stated.

🛠️ Warranty & Repairs

✅ Certified Pre-Owned Warranty

• 30-day warranty on internal defects
• We may repair, replace, or issue store credit at our discretion
• Warranty does not cover physical damage, liquid damage, misuse, software modification, or unauthorized repair attempts

🔧 Repair Warranty

• Repairs include a 30-day warranty on parts and labor
• Warranty is void if additional damage occurs or the issue is unrelated
• iPhones may lose Face ID, Touch ID, or True Tone functionality after certain repairs
• Customers are responsible for backing up all personal data before service
• Devices must be picked up within 30 days of notification
• Devices not picked up within the required timeframe may be considered abandoned and forfeited where permitted by law

📌 5Star Wireless is not responsible for lost data, corrupted files, locked accounts, software changes, or information removed during repair, diagnostics, reset, or restoration procedures.

Please visit our Terms of Service for more information:

https://5star-wireless.com/policies/terms-of-service

🧪 Quality Assurance

🔒 5Star Wireless Inspection & Security Seal

All devices sold by 5Star Wireless are professionally inspected, tested, verified, certified, and sealed by our company prior to sale.

The 5Star Wireless Security Seal confirms the device has successfully completed our quality assurance process and has not been used, altered, or modified following inspection and certification.

Each device may undergo:

• IMEI verification and blacklist checks
• Battery health and diagnostic testing
• Sensor and hardware inspection
• Full cleaning and quality inspection
• Carrier compatibility verification
• Professional unboxing and certification procedures

📌 Product photos are for illustration purposes only and actual devices may vary slightly depending on lighting, manufacturer batch, or refurbishment condition.

🎁 Gift Cards & Store Credit

• Gift cards are valid for in-store use only
• Store credit is non-refundable and has no cash value
• Gift cards cannot be purchased using BNPL or leasing providers
• Store credit may not be transferred without approval

🚫 Right to Refuse Service

5Star Wireless reserves the right to refuse service, cancel transactions, deny returns, limit quantities, or reject orders at our discretion in cases involving suspected fraud, abusive behavior, unauthorized activity, verification concerns, policy violations, inventory issues, or security risks.

💳 Pricing & Payment Options

📌 All prices are listed in U.S. Dollars (USD)

📌 Pricing, promotions, discounts, and special offers may change or be discontinued at any time without notice.

📌 Final payment amounts may vary based on approval terms, financing provider requirements, lease-to-own agreements, taxes, fees, and applicable promotions.

✅ We Accept:

💳 Major Credit & Debit Cards

🅿️ PayPal

🛍️ Amazon Pay

📲 Google Pay

🛒 Buy Now, Pay Later (BNPL)
 🔹 Klarna
 🔹 Shop Pay / Affirm
 🔹 Afterpay
 🔹 Sezzle
 🔹 Zip

📱 Lease-to-Own & Financing Options
 🔹 5Star Leasing
 🔹 Progressive Leasing
 🔹 Acima
 🔹 Payvantage

📌 Financing, BNPL, and lease-to-own approvals are subject to provider eligibility requirements, identity verification procedures, and individual approval criteria.

📶 Compatibility Disclaimer

It is the customer's responsibility to verify compatibility with their carrier prior to purchase.

📌 Unlocked devices may not support every carrier feature, frequency band, software function, or advanced network capability depending on the carrier and device model.

It is the customer's responsibility to verify compatibility with their carrier prior to purchase.

5Star Wireless is not responsible for:

• Carrier blocks or SIM lock issues
• Coverage limitations or network restrictions
• eSIM compatibility issues
• Data throttling or carrier speed limitations
• Software updates that affect compatibility after purchase

📉 Trade-In Value Disclaimer

Trade-in and buyback values may fluctuate based on market demand, device condition, carrier restrictions, inventory levels, fraud risk, and industry pricing trends.

📌 Quotes provided online, by phone, or in-store are estimates only until the device has been physically inspected and verified.

♻️ Trade-Ins & Device Buybacks

🔍 Quotes Are Estimates

All trade-in quotes are estimates only and subject to physical inspection and verification.

📱 Device Requirements

Devices must be:

• Legally owned by the seller
• Carrier unlocked
• Free of activation locks (iCloud, Google, Samsung, MDM)
• Not financed, blacklisted, or reported lost/stolen

💰 Final Value Determination

Final trade-in value is determined after inspection based on device condition, market value, and verification status.

✅ Final Sale

Once a trade-in offer is accepted and payment is issued, the transaction becomes final and non-reversible.

📌 Trade-ins may require acceptance of additional authorization agreements.

Terms of Service: https://5star-wireless.com/policies/terms-of-service

🔐 Temporary Security Tag (Included with Eligible Devices)

Certain devices sold by 5Star Wireless may include a Temporary Security Tag or device protection system intended to reduce fraud, package theft, unauthorized resale, chargeback abuse, and carrier-related loss.

📌 Eligible products may include smartphones, tablets, smartwatches, laptops, and other connected electronics.

✅ Why We Use It

• Prevents stolen-card and resale fraud
• Helps ensure devices remain with the rightful buyer
• Adds fraud protection during shipping and verification periods
• Helps reduce carrier theft and unauthorized handling

📱 What the Tag Does

• Normal phone usage remains available
• Factory reset attempts may be restricted during the active period
• Certain iPhone settings may remain managed during the protection window

⏱️ Expiration Timeline

• Card or financed purchases: typically expires automatically after 120 days
• Cash purchases: typically expires automatically within 24–48 hours

📌 Timelines may vary depending on account verification, financing status, fraud review, or transaction type.

🔓 Request Early Removal

Customers may request review for early removal by contacting: 📧 security@5star-wireless.com

Include: • Full name
• Order number or receipt
• IMEI or serial number
• Reason for request

📌 Requests are reviewed within approximately 1–3 business days.

⚠️ Important Notice

• Do not tamper with or attempt to remove the tag
• Unauthorized bypass attempts may result in permanent lockout, warranty voiding, denial of support, or legal action
• The tag does not interfere with normal device performance

Store Policy: https://5star-wireless.com/pages/store-policy

Terms of Service: https://5star-wireless.com/policies/terms-of-service

📹 Surveillance & Security Monitoring

5Star Wireless retail locations may utilize video surveillance and security monitoring systems for fraud prevention, theft deterrence, employee safety, dispute resolution, and operational security purposes.

🗓️ Holiday Closures

We may be closed on major U.S. holidays including: • New Year’s Day
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving Day
• Christmas Day

Updated holiday hours may be posted on Google, Facebook, Instagram, or our website.

⏱️ Customer Support Response Times

• Most inquiries receive responses within 1–2 business days
• Fraud tag removals or unlock reviews may require up to 3 business days
• Delays may occur during holidays or high-volume periods

🧾 Sales Tax Policy

Sales tax is applied where required by applicable state law.

📌 Tax collection obligations may change based on economic nexus thresholds, transaction volume, or regulatory changes.

⚖️ Dispute Resolution & Arbitration

For full arbitration, governing law, and dispute resolution terms, please review our Terms of Service.

Terms of Service: https://5star-wireless.com/policies/terms-of-service

🌍 International Orders

We currently do not ship internationally.

Shipping Policy: https://5star-wireless.com/policies/shipping-policy

🕒 Store Hours & Contact

📍 3539 Apalachee Parkway, Suite 7, Tallahassee, FL 32311
📞 (850) 317-6633
📧 contact@5star-wireless.com

Business Hours

🕙 Monday–Friday: 10 AM – 6 PM
🛑 Saturday & Sunday: Closed

🔗 Additional Policies & Information

• Terms of Service
https://5star-wireless.com/policies/terms-of-service

• Shipping Policy
https://5star-wireless.com/policies/shipping-policy

• Refund Policy
https://5star-wireless.com/policies/refund-policy

• Privacy Policy
https://5star-wireless.com/policies/privacy-policy

• Store Policy
https://5star-wireless.com/pages/store-policy

We're here to help you get connected — safely, securely, and confidently 📱