📜 5Star Wireless – Store Policy

Last Updated: June 24, 2025

🔁 Returns & Exchanges

Malfunctioning devices may be returned within 14 days for store credit or exchange. Buyer’s remorse returns accepted within 48 hours (25% restocking fee applies). No refunds on prepaid plans, SIMs, or AS-IS devices.

See our full Refund Policy for additional details.

💳 Refund Methods & Timelines

Refunds are issued to the original payment method within 9–15 business days, or 5–7 days if expedited. Cash refunds are processed by check, CashApp, or Zelle.

For complete refund instructions, visit our Refund Policy.

🚚 Shipping & Pickup

Standard shipping starts at $19.95, express at $49.95, and orders over $399.99 ship free. Local pickup is available in Tallahassee.

For full shipping terms, please refer to our Shipping Policy.

🛠️ Warranty & Repairs

✅ Certified Pre-Owned Warranty

• 30-day warranty on internal defects
• We will repair, replace, or credit your purchase
• Not covered: damage due to drops, water, or misuse

🔧 Repair Warranty

• Repairs include a 30-day warranty on parts and labor
• Warranty is void if additional damage occurs or the issue is unrelated
• iPhones may lose Face ID, Touch ID, or True Tone after screen replacement
• Devices must be picked up within 30 days of notification
• Devices not picked up in time may be considered abandoned and forfeited

For terms that apply to coverage, please visit our Terms of Service.

🧪 Quality Assurance

All devices sold by 5Star Wireless — including brand new phones — go through a thorough inspection and testing process before being made available for purchase. Most, if not all, devices are sold as open box to allow for this professional evaluation. This ensures the phone is clean, verified, fully functional, and free from defects or carrier blocks — giving you confidence in every device you buy.

Each device undergoes: • IMEI check to verify unlock status
• Battery health & sensor diagnostics
• Full cleaning and inspection
• Professional unboxing and certification

🎁 Gift Cards & Store Credit

• Gift cards are valid in-store only
• Not redeemable for prepaid airtime or wireless plans
• Store credit is non-refundable and has no cash value

💳 Pricing & Payment Options

• All prices are listed in USD
• We accept:
 – Major credit & debit cards
 – PayPal
 – Klarna, Affirm, Afterpay
 – Sezzle
 – Lease-to-own via:
  🔹 5Star Leasing
  🔹 Progressive Leasing
  🔹 Acima
  🔹 Payvantage
• Final payment amount may vary with leasing/BNPL partners based on approval

📶 Compatibility Disclaimer

It is the customer's responsibility to verify that their device is compatible with their carrier.
We are not responsible for:
• Carrier blocks or SIM lock issues
• Network restrictions
• Data plan limitations or throttling

🔐 Temporary Fraud Prevention Tag (Included with All Devices)

Every phone sold by 5Star Wireless includes a Temporary Fraud Prevention Tag — a digital protection tool that helps stop fraud, chargebacks, and unauthorized resale.

This system ensures your purchase remains secure during the post-sale period while keeping your phone fully usable.

By completing a purchase, you agree to our Terms of Service.

✅ Why We Use It

• Prevents stolen card transactions and resale scams
• Ensures the phone stays with the rightful buyer
• Protects you and your investment during the initial payment verification window

📱 What the Tag Does

• Everything can be used like normal — calls, texts, internet, apps, Apple ID, Google login, camera, and more
• The tag only restricts:
 – Factory reset attempts
 – On iPhones, the Wi-Fi toggle cannot be turned off during the active tag period
• iPhones will display:
 “This device is managed by an organization” — this just confirms the tag is active and protecting your device

⏱️ When It Expires

• Card payments: Expires automatically after 120 days
• Cash payments: Expires automatically within 24–48 hours

Once expired, the tag is removed remotely and the device becomes fully open — no action required on your end.

🔓 Request Early Removal

Need it gone sooner? No problem!
Email us at: 📧 security@5star-wireless.com

Include:

1. Full name
2. Order number or receipt
3. IMEI number
4. Reason for early unlock request

We'll review and respond within 1–3 business days. Early removal is granted based on purchase verification and account status.

⚠️ Important Note

• Do not attempt to remove or tamper with the tag
• Doing so may result in permanent device lockout, voided warranty, or legal action
• The tag does not interfere with phone performance and automatically expires when your verification period ends

🗓️ Holiday Closures

Please note we are closed on all major U.S. holidays, including: • New Year’s Day • Memorial Day • Independence Day • Labor Day • Thanksgiving Day • Christmas Day

Any changes to hours will be posted on Google and Instagram.

📸 Product Photos & Listings

Product photos on our site are for illustration purposes only. Actual devices may vary slightly in appearance based on lighting, model batch, or screen resolution. All devices are fully tested and certified before sale.

⏱️ Customer Support Response Time

Our team responds to most inquiries within 1–2 business days. For fraud tag removals or IMEI unlock requests, please allow up to 3 business days for processing.

📄 Required Documentation

Full documentation requirements are listed in our Refund Policy.

📬 Return Shipping Responsibility

Details regarding return shipping costs and label deductions can be found in our Refund Policy.

🧾 Sales Tax Policy

Sales tax is applied at checkout where required by state law. If your state is not currently taxed, this may change if we reach economic nexus thresholds based on volume or order count.

⚖️ Dispute Resolution & Arbitration

For full dispute resolution terms, visit our Terms of Service.

🌍 International Orders

We currently do not ship internationally. See our Shipping Policy for more information.

🕒 Store Hours & Contact

📍 3539 Apalachee Parkway, Suite 7, Tallahassee, FL 32311
📞 (850) 317-6633
📧 contact@5star-wireless.com

Business Hours:
🕚 Monday–Friday: 11 AM – 7 PM
🛑 Saturday & Sunday: Closed

For additional information, please visit:

• Terms of Service
• Shipping Policy
• Refund Policy
• Privacy Policy
• Contact Page

By purchasing from 5Star Wireless, you agree to our Store Policy, Terms of Service, and any applicable leasing or financing agreements.

We're here to help you get connected — safely, securely, and confidently 📱👍