FAQ's

📌 Frequently Asked Questions

The Answers You Need, All in One Place

Got a question? You’re in the right spot. Below are the most commonly asked questions about our products, services, and policies. Still need help? Contact us here!

💳 What are the available payment options?

We offer flexible payment methods to fit your needs, including:

  • Credit/Debit Cards
  • Guaranteed Lease-to-Own through our in-house financing
  • “No Credit Needed” financing via Affirm

You can explore Affirm’s options during checkout or click here to learn more.

✅ How can I qualify for financing?

Super easy! Just follow these steps:

  1. Add your desired product(s) to your cart
  2. At checkout, fill in your info
  3. Choose Affirm as your payment method
  4. Click Place Order — you’ll be redirected to Affirm to complete the process

💡 9 out of 10 customers are approved instantly!

🏆 How do I qualify for your in-house Lease-to-Own program?

To qualify, you'll need:

  • A valid ID
  • A working email and phone number
  • A Facebook account
  • A valid debit card (no prepaid cards)
  • The last 4 digits of your SSN

Once verified, you’ll be instantly approved. Just make a small down payment and pick a payment plan that works for you — it’s that simple!

💰 Do you offer Loyalty Rewards?

Yes we do! 🎉 Join our 5Star Rewards Program and earn:

  • 10 points for every $1 spent
  • 200 points = $1 in value

Bonus:

  • Refer a friend who purchases a phone or home/mobile internet plan with financing, and receive:
    • $25 cash OR $50 store credit (10,000 points)
  • Refer 3+ people/month and earn $50 cash or $100 store credit per person after the third referral!

🔁 What is your return policy?

📱 Phones, Tablets, Laptops

  • 14-day warranty for malfunctions
  • Exchange or store credit available
  • No refunds on purchases

🌐 Internet Services (Home/Mobile)

  • 30-day equipment warranty
  • Refund minus $35 restocking fee (if not BYOD)
  • No refunds on service plans

📺 TV / Video-on-Demand

  • Same terms as Internet Services

🔧 Phone & Tablet Repairs

  • 30-day warranty on replaced parts
  • We’ll replace the faulty part or offer store credit
  • No refunds after repair services are completed

Still need help? Reach out to our team — we’re happy to assist! 💬